Purchasing FAQ

There are 6 delicious, 100% all-natural True products in packets: True Lemon, True Lime, True Orange, True Grapefruit, True Lemonade, and True Raspberry Lemonade. True Lemon and True Lime are also available in shaker bottles which come in 2.85 ounces and 10.7 ounces. In addition to the boxes of 20 and 32 packets that are sold in stores, we also sell boxes that have 150 and 500 packets.

Many stores don't carry all of our True products. You can always fill out a product request form at the customer service desk of your local store or speak to the Grocery Manager to see if he or she can order it for you. Often it's customer demand that will cause a store or grocery store chain to start carrying a new product.

To request a True Citrus product we suggest you print and fill out our product request form to bring to the customer service desk of your local store. Click here for a True Citrus product request form.

Also, our online store has all of our True products. You can call to place an order at 800-421-1223 or visit www.truelemonstore.com.

Right now we have limited distribution in Canada. To find a store in Canada that sells True products, click here (http://www.truelemon.com/canada_stores.cfm).

A. True Lemon is available in almost 9,000 stores across the country. There is a zip code locator on our website. For store locations in your area, click here (http://www.truelemon.com/purchase.cfm). This feature will list the stores nearest you that carry our products. Generally, True products are sold in the baking aisle, near the Splenda, or with the powdered drink mixes like Crystal Light.

For customers that don't have a store near them that sells their favorite True products (or if you want to order larger quantities), we have an online store. Currently, we have a FABULOUS special: With any $10 order you receive a FREE 32ct True Lemon, True Lime or True Orange and $2.95 shipping! (Just enter discount code 'FREELEMON' for True Lemon, 'FREELIME' for True Lime, or 'FREEORANGE' for True Orange, at checkout.) Our online store carries all of our products including True Lemon, True Lime, True Orange, True Grapefruit, True Lemonade and True Lemonade with Raspberry. Our shaker bottles, boxes of 150 and 500 packets, and True T-shirts and accessories are also available online. You can visit our store directly by clicking here (http://www.truelemonstore.com) or you can order these same products by calling our toll-free number: 1-800-421-1223.

True products are also available for foodservice operations. For more information, call us toll-free at 866-885-3666 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  

We stand behind all of our products so if you purchase a box that has some empty packets or has some packets that are missing, just give us a call at 866-885-3666 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will send you replacements for those packets. (Please include your full name, mailing address, where you purchased the box and, if you still have the box, thefive digit batch number located under the UPC code.

Yes, we have an online store where you can purchase all of our True products. Right now, we are offering $2.95 shipping and a free 32-count box of either True Lemon, True Lime or True Orange with any $10 purchase. (You need to enter freelemon, freelime or freeorange , depending on which free product you would like - in the discount code box on the order page in order to receive the $2.95 shipping and free box. The free box will be seen in your confirmation email.)

You can visit our store directly by clicking here (http://www.truelemonstore.com) or calling toll-free 1-800-421-1223.

Whether you purchase a True product in the store or online, we always stand behind our products and all True products are backed by our 100% guarantee of satisfaction. If, for any reason, you don't like a True product, either call us at 866-885-3666 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will either replace or refund your purchase.

In most stores, True products are carried in the baking aisle near Splenda  or in the powdered drink mix section. If you don't find them, ask for someone in the Grocery Department to help you or contact us: 866-885-3666 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we are always happy to follow up with your area stores.

All True products should always be free flowing. However, since True products are 100% natural and don't contain preservatives, every once in a while some True packets will become sticky or cakey. This has nothing to do with where a customer stores their True product but is due to a rarely occurring bump in the humidity in the manufacturing room where the packets get sealed.

If you purchase True products that don't meet your expectation in terms of product taste or product quality, simply email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 866-885-3666 and we are happy to send you a replacement. Please include your complete name and mailing address, the number of packets that need to be replaced and where you purchased your True product. Also, if you still have the box, please include the best-used-by date (the five digit batch number located under the UPC code) and whether this was your first time purchasing our product.

True products don't have an expiration date but a "best-used-by" date. After this date, our products are still safe to use but start to lose their flavor potency. It can be found at the bottom of the box under the UPC code. It is stamped into the box and reflects a date two years from when the product was produced. For example, a best used date of 40512 11 1 means that the product was produced on April 5, 2010 and is best used by April 5, 2012. The 11 1 that follow the date represent lot numbers.

All True products have a shelf life of two years if unopened. Once you open a packet, the shelf life is only a couple of days.

The shelf life for True Lemon and True Lime shakers is also two years unopened. Once opened, it's about six months.