Cookies and Similar Technologies Policy

True Citrus Co.
Effective August 10,  2018

True Citrus Company (“True Citrus”, “us“, “we“, or “our“) respects the online privacy of website visitors (“you” or “your“) to www.truelemon.com, www.truelemonstore.com, and other web domains by which we provide products and services online (collectively, the “Website”).

This Cookies and Similar Technologies Policy (the “Policy“) describes the information we collect through the use of cookies and similar technologies, how and why we use them, how our affiliated third parties use them, and ways you can opt out of using them or restrict the data collected about you.  Our Privacy Policies, of which this Policy is part (available at https://www.truelemon.com/privacy-policy/ and https://www.truelemonstore.com/terms_privacy.asp) provide further information about our privacy practices.

WHAT IS A COOKIE?

A “cookie” is a small file created by a web server that can be stored on a user’s device for use either during a particular (“session” cookie) or future (“persistent” cookie) browsing session.  This file may include information about internet protocol (IP) addresses, browser type, internet service provider (ISP), URLs of any referring or exited webpages, operating system, and/or date and time stamps.

We use cookies on this Website to enable certain website functions, develop web browsing analytics, store and track your preferences, and enable the delivery of advertising and marketing, when applicable.  For example, we track the number of “hits” or visits to our Website pages, the most popular times of day and sections visited, and the range of devices and browsers most commonly used to view the Website.  We do not sell any of this information to third parties.

First-Party Cookies

First-party cookies are set by the website you are visiting, and they can only be read by that site.  Certain features of our Website use session, persistent, and flash cookies.

“Session” cookies are temporarily stored on your hard drive and only last until they expire at the end of your browsing session or after a set time period.  Our Website’s session cookies are required for log in to access secure areas of the Website and to process registrations.  “Permanent” cookies remain stored on a user’s hard drive until they expire or are deleted by a user.  We use permanent browser cookies on our Website for log in purposes and to recover certain preferences set for use by you during repeated visits to our Website.

We use local stored objects (or “flash” cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as browser cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website at:

https://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html

Third Party Cookies

You also may encounter third party cookies on our Website.  Third Party Cookies are cookies that are stored on your web browser by a party other than True Citrus that may gather browsing activity (such as information you have entered or choices you have made) across numerous websites that you visit and across numerous browsing sessions.  These cookies also help improve how True Citrus’ Website and services function and perform, customize your interaction with our Website, and help provide more relevant messaging and marketing communications to you. True Citrus is currently using third party cookies to track and analyze usage. If you wish to delete Third Party Cookies, you should adjust your browser settings as described in the “CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION” section of this Policy.

We use tracking pixels and third party cookies on our Website from third party vendor Lotame Solutions, Inc.to gauge the effectiveness of our services, marketing programs and ad targeting.  To view Lotame’s Privacy Policy, visit: https://www.lotame.com/about-lotame/privacy/lotames-products-services-privacy-policy/

True Citrus also uses third party ad targeting to display ads about True Citrus programs and services that may be of interest to you and to track the performance of the advertisements. This service is able to follow users to third party websites not affiliated with True Citrus and displays ads when users visit those other sites.  For example, our Website includes social media cookies and features to allow you to share or like content from our Website across your social networks, such as Facebook, Twitter, Instagram, Pinterest, and YouTube.  When data is collected this way, its processing is governed by the privacy policy of the respective social media platform used.  Also, if you browse the internet while signed into a social network, that network may have the ability to collect information about the websites you are visiting, including ours.

Our Website uses AddThis, a service of Clearspring Technologies Inc., that prompts your browser to download an image of a component from AddThis that tracks which page of our website is being accessed and also records your IP address, browser type, browser language, the website previously accessed, as well as the date and time you visited the site, and uses this data to compile an anonymized user profile. This data allows AddThis and its affiliates to direct targeted personalized ads at website users based on their particular interests through use of a browser cookie.  You can permanently prevent AddThis from placing a cookie on your browser by downloading and installing the opt-out cookie available at the following link: http://www.addthis.com/privacy/opt-out. To view Addthis’ privacy policy, visit http://www.addthis.com/privacy/privacy-policy.

If you like more detailed information about first party and third party cookies in use on or related to this Website, please contact us.  You also may learn more about internet advertising practices and related consumer resources at http://www.aboutads.info/consumers/ and http://youronlinechoices.eu/ (if you are located in Europe), which allow you to search the list of ad companies and select the ones for which you wish to disable cookies.

HOW DOES TRUE CITRUS USE COOKIES AND SIMILAR TECHNOLOGIES?

Like most websites, as you navigate through and interact with our Website, we may passively collect information about your browsing activities using cookies and other automatic data collection technologies, such as Internet tags, or web beacons (clear gifs., pixel tags, and single-pixel gifs), and navigational data collection (log files, server logs, etc.), to improve website functionality and analytics.

  • Web beacons: These are tiny graphics (sometimes called “clear GIFs” or “web pixels” with a unique identifier that are used to understand browsing activity. In contract to cookies, which are stored on a user’s computer hard drive, web beacons are rendered invisible on web pages when you open a page.
  • Social Widgets: These are buttons or icons provided by third-party social media providers that allow you to interact with those social media services when you view a web page or mobile app screen. These social widgets may collect browsing data, which may be received by the third party that provided the widget and are controlled by third parties.
  • UTM Codes: These are strings that can appear in a URL (the “Uniform Resource Locator”, which is typically the http or https address entered to go to a web page) when a user moves from one web page or website to another, where the string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website.

The aggregate data collected by these passive technologies typically does not target any personally identifying information (PII) or other personal data, but personal information we store about you may be linked to information stored in and obtained from cookies in order to improve our marketing, analytics, or website functionality.

When available, we use information collected from mobile devices for interest-based advertising. You may opt-out of interest-based advertising in mobile application environments using the “AppChoices” mobile application which you can download to your mobile device from you App Store or via the Digital Advertising Alliance AppChoices page found here: youradchoices.com/appchoices.

Google Analytics and Similar Technologies

In addition to cookies, there are other similar technologies used by True Citrus on the Website.  These include:

We use Google Analytics and similar technologies (the “Analytics Technologies”) to collect and process statistical data about the number of people using our Website and to better understand how they find and use our webpages.  This does not include personally identifiable information, nor do we store or associate such analytics with personally identifiable information collected elsewhere. You may learn more about Google Analytics and the performance tracking cookies that it uses by visiting https://www.google.com/policies/privacy/partners/ as well as Google’s restrictions on data use by visiting the Google Privacy Policy at: https://www.google.com/policies/privacy.  To opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout and install the opt-out browser add-on feature.  For more details, visit the “Google Analytics opt-out browser add-on” page (located at https://support.google.com/analytics/answer/181881?hl=en). Google Analytics has certified compliance with the EU-US Privacy Shield Framework set forth by the U.S. Department of Commerce.

We use Amazon CloudFront, a web service of Amazon Web Services, Inc., to speed up distribution of static and dynamic web content (such as .html, .css, .js, and image files) to users of the Website.  CloudFront collects information about each request that includes system logs with the following information: IP address, coordinates of the server that processed the request, country and date and time. More information about AWS’ privacy practices can be found at https://aws.amazon.com/privacy/.

We also use New Relic, which is a digital intelligence platform that lets us measure and monitor the performance of applications and infrastructure on portions of the Website.  For more information regarding the cookies created by New Relic, please see https://docs.newrelic.com/docs/browser/new-relic-browser/page-load-timing-resources/new-relic-cookies-used-browser.  New Relic’s privacy policy is available at https://newrelic.com/termsandconditions/privacy.

Other Third Party Technologies

Some third parties may use automated data collection technologies to collect information about you when you when you browse the internet.  The information they collect about your online browsing activities over time and across different websites and other online services may be associated with your personal information and used to provide you with targeted content.  We do not control third party technologies or how they may be used.  If you have any questions about targeted content, you should contact the responsible party directly or consult their privacy policies.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We provide you with choices regarding the personal information you provide to us and have created ways to give you control over our use of your information. Most web browsers are set by default to accept cookies.  If you do not wish to receive cookies, you may set your browser to refuse all or some types of cookies, or to alert you when cookies are being sent by website tracking technologies and advertising. Note that, if the user declines the use of cookies, the user may not have access to the full benefits of the Website.

You may adjust your browser settings to opt out of accepting a “persistent” cookie and to only accept “session” cookies, but will need to log in each time you want to enjoy the full functionality of the Website. Please be aware that adjusting the Cookie Settings on our Website may not fully delete all of the cookies that have already been created.  To delete them, visit your web browser settings after you have changed your Cookie Settings on our Website.

Additional information is provided below about how to disable cookies or manage the cookie settings for some of the leading web browser providers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Safari:  http://help.apple.com/safari/mac/8.0/#/sfri11471

For more information on how to modify your browser settings to block or filter cookies, visit http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/.

CHANGES TO THIS POLICY

If we make any changes to this Policy, we will post them on this webpage. If we make material changes to how we treat our users’ personal information, we will notify you by posting on our Website’s home page as well or provide notification via email, if appropriate. The date this policy was last revised is identified at the top of this page.

We encourage you to review this Policy from time to time to stayed informed about how we use cookies and other similar technologies.

HOW TO CONTACT US

If you have any questions or comments about this Policy, please contact us using one of the methods listed below:

Email: customercare@truecitrus.com

U.S. postal address:
Attn: True Lemon Consumer Affairs
True Citrus Company
11501 Pocomoke Court
Suite D
Baltimore, Maryland 21224