Please note that shipping charges are based on the total after a discount code is applied, so eligibility for free shipping (or a reduced shipping rate) may change once a discount code is applied at check-out
For example, if you have a 20% off discount code and your total here is $40.00, once you add the 20% discount code at check-out, your order would now be $32, and would be eligible for $4.95 shipping but not free shipping.
Also, we do our very best to get your order processed as quickly as possible. However, the estimated delivery date provided is only an estimate. Any delays on the part of the USPS or carrier are out of our control. The current advisory from the USPS states that packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts. Therefore, currently we cannot refund expediated shipping costs.
100% Happiness Guarantee
Each and every one of us here at True Citrus is committed to providing our customers with the best products possible.
That is why we take pride in extending a 100% guarantee of satisfaction. If, for whatever reason, you are not happy with your True Citrus product,
please email or call us toll-free for a replacement or refund of your purchase price.
Have you had an experience with True Citrus you would like to share? We would love to hear about it! Your honest feedback helps to make us a better company with a better family of products. If you have questions (e.g., 100% Happiness Guarantee, how to sign up for email or where to find True Citrus products), comments (good or not-so-good), suggestions, recipes or usage tips you’d like to share, please don’t hesitate to contact us. You can reach out to us through the form below, phone, email, and even snail mail.
Customer Care Form:
Let us know how we can help you by completing the form below. We’ll typically get back to you within 24 hours during the week and the first business day after a weekend or holiday.
Due to the increased impact of COVID-19 and the effect it’s had on our small team, sample requests will be paused until further notice. However, we encourage you to still submit your requests and we’ll fill them as soon as we are able to. Until then, take care and stay healthy!
If you’d like to reach us by email, please send your message to CustomerCare@truecitrus.com. We’ll get back to you as soon as we can.
If you want to speak with someone on the True Citrus team directly, please call 1-866-885-3666. To place an order from our Online Store, please call 1-844-588-8783. (Monday through Friday, 8:30 a.m. to 5:00 p.m. EST.)
If you want to reach out to us the old-fashioned way (though email and phone are faster), True Citrus is proudly located in Baltimore, MD. Send us a letter at:
11501 Pocomoke Court, Suite D
Baltimore, MD 21220