Contact Us

100% Happiness Guarantee.

Have you had an experience with True Citrus you would like to share? We would love to hear about it! Your honest feedback helps to make us a better company with a better family of products. If you have questions (e.g., 100% Happiness Guarantee, how to sign up for email or where to find True Citrus products), comments (good or not-so-good), suggestions, recipes or usage tips you’d like to share, please don’t hesitate to contact us. You can reach out to us through the form below, phone, email, and even snail mail.

Customer Care Form:

Let us know how we can help you by completing the form below. We’ll typically get back to you within 24 hours during the week and the first business day after a weekend or holiday.

Due to the increased impact of COVID-19 and the effect it’s had on our small team, sample requests will be paused until further notice. However, we encourage you to still submit your requests and we’ll fill them as soon as we are able to. Until then, take care and stay healthy!

First Name^*

Last Name^*

Email Address^*

Address Line 1^*

Address Line 2

City^*

State^*

Zip Code^*

Phone Number^*

Questions or comments^*

Would you like to sign up for our True Citrus Insights Team (providing feedback on possible new products, participating in taste tests, surveys, etc.)

First Name^*

Last Name^*

Email Address^*

Address Line 1^*

Address Line 2

City^*

State^*

Zip Code^*

Phone Number^*

Name of Product^*

How many stick packets/sachets are in the box you've purchased?^*

Number of boxes you purchased in which there is an issue?^*

From where did you purchase the product (ex: store name, E-commerce store, other, etc.)?^*

Please note our 100% Happiness Guarantee only applies to products purchased within the United States.

If other, please explain

Best By Date/Lot Number/Fill time — (The best buy date and lot number is typically found on the bottom of the box. It is not the 10-digit UPC number.)

Questions or comments

Would you like to sign up for our True Citrus Insights Team (providing feedback on possible new products, participating in taste tests, surveys, etc.)

Email

If you’d like to reach us by email, please send your message to CustomerCare@truecitrus.com. We’ll get back to you as soon as we can.

Call

If you want to speak with someone on the True Citrus team directly, please call 1-866-885-3666. To place an order from our Online Store, please call 1-844-588-8783. (Monday through Friday, 8:30 a.m. to 5:00 p.m. EST.)

Snail Mail

If you want to reach out to us the old-fashioned way (though email and phone are faster), True Citrus is proudly located in Baltimore, MD. Send us a letter at:

True Citrus
11501 Pocomoke Court, Suite D
Baltimore, MD 21220

Your comments and feedback are important to us.

We’re all about that simple, Non-GMO life.

Made from Real Citrus

No Artificial Sweeteners or Preservatives

Natural Flavors

Non-GMO

Gluten-Free

Low Calorie

Vegan