Please note that shipping charges are based on the total after a discount code is applied, so eligibility for free shipping (or a reduced shipping rate) may change once a discount code is applied at check-out
For example, if you have a 20% off discount code and your total here is $40.00, once you add the 20% discount code at check-out, your order would now be $32, and would be eligible for $4.95 shipping but not free shipping.
Also, we do our very best to get your order processed as quickly as possible. However, the estimated delivery date provided is only an estimate. Any delays on the part of the UPS or carrier are out of our control. Therefore, currently we cannot refund expediated shipping costs.
100% Happiness Guarantee
Each and every one of us here at True Citrus is committed to providing our customers with the best products possible.
That is why we take pride in extending a 100% guarantee of satisfaction. If, for whatever reason, you are not happy with your True Citrus product,
please email or call us toll-free for a replacement or refund of your purchase price.
You can access your Customer Portal through your Shopify account login. You will need to create an account on our website using the same email address used during checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.
Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.
Why is my discount code not working/says “invalid discount code”?
If you have a subscription/auto-renew item in your cart, those are already marked down at a discounted price so you will not be able to apply another discount code to your order. If you have another discount code that you want to apply for non-subscription products, you’ll need to create a separate order since there can be only one discount code used per order.
When will I receive a notification that my subscription is going to ship and I'm going to be billed?
You will get an email notification seven (7) days prior to being billed. At that time, you can cancel or change your subscription. If you don't do anything, your subscription will be shipped and billed as planned.
Can I select how often I receive my subscription?
Yes, you can choose from a 30, 60 or 90 day subscription frequency. You can also change your frequency selection at any time by logging into your account and changing the subscription frequency. When making frequency interval changes, please verify that the interval, as well as the date of delivery, is set up the way that you want it. You can also skip a shipment, cancel or reactivate the cancelled subscription item at any time. Keep in mind that when making changes, each subscription item has to be changed individually.
How do I update my billing information for my subscription?
When logged into your account, select “Manage Subscriptions” then click on “Billing Information” on the left where you'll find the current method of payment along with the current billing address (please note that the billing address is not the same as the shipping address).
How do I update my shipping address for my subscription?
When logged into your account, select “Manage Subscriptions”, click on “Subscriptions” and then click Edit” to the right of the address. This only affects the shipping/delivery address - this does not update billing information related to the method of payment.
How do I skip a delivery for my subscription?
Once logged into your account, select “Manage Subscriptions” then click on “Delivery Schedule” on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click “Skip” to the right of each subscription product. Similarly, to un-skip a delivery, you would click “un-skip” next to the order.
How do I swap a product in my subscription?
When logged into your account, select “Manage Subscriptions”, then click on “Subscriptions” on the left tab to view your current subscription products. On the far right, you can select “Swap” to the right of each product subscription and select the replacement product.
How do I add a product to my subscription?
When logged into your account, select “Manage Subscriptions”, then click on “Subscriptions” on the left and “Add Product” below your current subscriptions. This will open a pop-up where you can search, view and select additional products to add to your upcoming deliveries. You can also select the shipment frequency and first shipment date.
How do I cancel a subscription?
When logged into your account, select “Manage Subscriptions”. Next to each of your product subscriptions is a “Cancel” button. To cancel your subscription, click “Cancel”.