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EFFECTIVE FEBRUARY 22, 2019

Cookies and Similar Technologies Policy

True Citrus Company (“True Citrus”, “us“, “we“, or “our“) respects the online privacy of website visitors (“you” or “your“) to www.truelemon.com and other web domains by which we provide products and services online (collectively, the “Website”).

 

This Cookies and Similar Technologies Policy (the “Policy“) describes the information we collect through the use of cookies and similar technologies, how and why we use them, how our affiliated third parties use them, and ways you can opt out of using them or restrict the data collected about you. Our Privacy Policies, of which this Policy is part (available at https://www.truelemon.com/pages/privacy-policy) provide further information about our privacy practices.

 

WHAT IS A COOKIE?

 

A “cookie” is a small file created by a web server that can be stored on a user’s device for use either during a particular (“session” cookie) or future (“persistent” cookie) browsing session. This file may include information about internet protocol (IP) addresses, browser type, internet service provider (ISP), URLs of any referring or exited webpages, operating system, and/or date and time stamps.

 

We use cookies on this Website to enable certain website functions, develop web browsing analytics, store and track your preferences, and enable the delivery of advertising and marketing, when applicable. For example, we track the number of “hits” or visits to our Website pages, the most popular times of day and sections visited, and the range of devices and browsers most commonly used to view the Website. We do not sell any of this information to third parties.

 

WHAT COOKIES DO WE USE AND WHY?

 

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

 

We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

 

  • User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
  • Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
  • Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
  • User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

True Citrus is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website or storefront, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you.

 

The performance cookies our website uses include:

 

  • First-party analytic cookies -- We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.
  • Third party analytics cookies - We also use Google Analytics, Shopify analytics, and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Shopify Analytics, visit Shopify's information page here: https://www.shopify.com/legal/cookies, and more information about Google Analytics, visit Google’s information page, https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage . For instructions on how opt out of Google Analytics, see below.

Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising at https://www.networkadvertising.org/understanding-online-advertising/. We do not set advertising cookies through our merchants’ storefronts ourselves, though merchants may choose to do so independently.

 

Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioral advertising, analytics, and/or market research.

 

How long will cookies remain on my computer or mobile device?

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

 

HOW TO CONTROL COOKIES?

 

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

 

Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.

 

CHANGES TO THIS POLICY

 

If we make any changes to this Policy, we will post them on this webpage. If we make material changes to how we treat our users’ personal information, we will notify you by posting on our Website’s home page as well or provide notification via email, if appropriate. The date this policy was last revised is identified at the top of this page.

 

We encourage you to review this Policy from time to time to stayed informed about how we use cookies and other similar technologies.

 

HOW TO CONTACT US

 

If you have any questions or comments about this Policy, please contact us using one of the methods listed below:

Email: customercare@truecitrus.com

 

U.S. postal address:
Attn: True Citrus Consumer Affairs
True Citrus Company
11501 Pocomoke Court
Suite D
Baltimore, Maryland 21220